RSM cannot manage library Tape0. The database is corrupt. - Backup Exec Upgrade 9 or 10 to 11d - Nick Whittome

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RSM cannot manage library Tape0. The database is corrupt. - Backup Exec Upgrade 9 or 10 to 11d

Symantec changed something in version 11d. I do not know what, but it caused corruption in Microsoft RSM database.

Many newsgroup posts have long winded and unanswered posts on the subject. Many suggest disabling Microsofts Removable Storage service, which is incorrect.

For me, the following fixed the problem.

1. Stop the Removable Storage Service, if started. Make sure it is set to Manual startup.
2. Stop the Backup Exec Services.
3. Go into C:\Windows\System32\ntmsdata folder, backup the contents of this folder.
4. Delete the files in this folder.
5. Start the Removable Storage Service and new files will be created.
6. Start the Backup Exec Services.

Now your drives should be seen in Backup Exec. It worked for me, I hope it works for you.... and saves you a load of time searching the web for an answer!

Posted: Feb 10 2008, 11:53 AM by NickWhittome | with 23 comment(s)

Filed under: Symantec, Backup Exec

Comments

kidd said:

Hi, I am on Backup Exec 12 and have the same problem of RSM corrupted. However, I still have the problem going through the steps suggested. :(

# March 26, 2008 2:32 AM

Patrick said:

Yes, I am having the exact same problem with Backup Exec 12 also and the suggested solution did not work either. Have you figured out how to fix it yet?

# March 27, 2008 6:29 PM

George R. Kasica said:

Ditto here.....we were running 11.d here and had the problem, and now have just went to 12 and it is still persisting.

ANY help is appreciated, it seems neither Dell support, Miscro$oft or Symantec has a solution to this. I

'm the IS support for a non-profit Animal Shelter here in WI (Volunteer) - fulltime job is a Unix/WIN admin in Milwaukee WI, but you can imagine how upset the staff of 5 is after spending $9K on a server and for most of a year its throwing errors noone can solve.

It's backing up just fine but the errors on reboot or restart of BE are annoying to the staff and Exec Director...hence they are annoying to me...you know how that works :)

# March 28, 2008 3:18 PM

Norbert said:

Thanks man, it WORKED for me.

Now also all drives are selectable also again in Backup Exec. Thanks!!!

# May 16, 2008 12:43 AM

David Webb said:

I have done this several times in the past and it has worked for me.

# May 16, 2008 4:52 AM

DF said:

Seemed to work for me on 12D

# May 19, 2008 4:17 PM

Greg said:

HELP - anyone find a solution for this? Steps followed but not working.

# May 29, 2008 9:46 AM

Jason said:

This looked to be the solution for us too. I did notice that the removable storage service was set to manual. we set for automatic and followed the steps and it worked for us.

# June 30, 2008 1:29 PM

Kernel Software said:

Did not work for us either using BE 11.d.

# July 9, 2008 10:53 PM

gockets said:

Worked great for me! Thanks.

# August 18, 2008 9:42 PM

Rich said:

If you are using backup exec drivers (which if they have them, you should be) then BE doesn't use RSM, and it will only cause conflicts. That's why it's bitching about not being able to manage it. Because BE has control of the devices in questions. It's probably whining about the SCSI controller etc. too, but not as frequently.

You can disable RSM in services, and you'll be fine.

# September 9, 2008 1:05 PM

David said:

This solution worked for me with version 12.

# September 15, 2008 11:03 AM

Ace said:

Worked great using BE 12, thank you!!!!

# September 18, 2008 5:27 PM

Billy said:

Worked great on 10d...Bless You!!! I've been working on this problem ad nauseum for the past two days and nights. Uninstalling drivers, disabling RSM, updating BE, etc. Wish I had found this site sooner.

# September 26, 2008 2:22 PM

Mrhea said:

Upgraded to 11D, had this issue, did the steps, worked like a charm. Thankyou

# September 30, 2008 2:23 PM

Babu TM said:

Using BE 12 THanks for the solution i can now use the exerbyte tool to help with Diagnostics.

thanks Man or woman

# October 4, 2008 3:54 PM

NickWhittome said:

LOL...

I think that the picture at the top would allow for "Man". or "Scary looking woman" ;)

# October 5, 2008 6:22 AM

Time Clock said:

This happened to us after a power outage. We had a battery backup but that apparently failed. power was off in the morning so we don't know how much time the backup worked, and of course the clock on the server is accurate with no time lost, so hard to say, Backup Exec 12.

# October 9, 2008 10:57 AM

Chad said:

Thanks so much for the post. Worked for me with BE Version 12

# October 28, 2008 4:56 PM

Alex Cohen said:

Hells yeah, that worked for me as well! Symantec really had no good info about it, and said to stop and/or disable the service, which I think needs to be running. THANKS!!!

# November 6, 2008 11:54 AM

David J. Carmack said:

Yes, disabling the Removable Storage service was the answer for me using BE 11d because BE drivers are being used for the tape device. No more whining! Thanks for the tip, Rich. I should have known that.

# November 19, 2008 1:57 PM

netman said:

worked for me be10d, thanks

# December 5, 2008 2:56 PM

Paul said:

BE drivers in use here, so we just disabled RSM. Thanks for the tip.

# December 22, 2008 1:59 PM

Nick Whittome - The Naked MVP

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