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Monday, May 05, 2008 10:22 AM

Problem - unable to change Internet Explorer's home page

Another cry for help received via email... " You are my last best hope... I am just a regular guy from NY (not the city) with a problem. My homepage in IE7 is locked on a page I dont want. I try to change it in Internet options and it even says the...
Posted by sandi | 2 comment(s)
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Monday, May 05, 2008 10:17 AM

Problems with website certificates - IE7

Over the past few days I have seen a spike in the number of emails asking for help with website certificates. For example, two correspondents have written: " Thanks for providing the information about problems with certificates of IE7 in your website...
Posted by sandi | with no comments
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Tuesday, August 21, 2007 9:03 AM

Google Desktop causing problems

Here is today's email question: "Dear Sandi, I would really appreciate your help. I've been trying for ages to find out what is wrong with my IE7 but there doesn't seem to be anything useful on the internet that I can find... Whenever...
Posted by sandi | 13 comment(s)
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Thursday, August 16, 2007 9:16 AM

Unable to create Internet Explorer 7: Unspecified Error

Today's email question is: "I wonder if you can help me. When I try to save a web address in my Favorites in IE7 I get the error "Unable to create 'Internet Explorer 7': Unspecified Error". I'm using Vista Ultimate and not...
Posted by sandi | 2 comment(s)
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Thursday, August 02, 2007 9:53 AM

Your questions answered: Being charged for support calls

I received an email today that says: "I have an issue that occurred once I upgraded to Internet Explorer 7 on my computer running Windows XP Media Center Edition. For some reason, I can no longer change the icon for any of my IE shortcuts that I...
Posted by sandi | 2 comment(s)
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Friday, July 20, 2007 9:25 AM

Your questions answered: Smartbridge Alerts problem when using IE7

How can I not answer the following plea for help? "how do i get rid of smartbridge alerts , please it is driving me crackers." I assume that the error the writer is complaining about is very similar, if not identical, to this: "SMARTBRIDGE...
Posted by sandi | with no comments
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Friday, July 20, 2007 9:19 AM

Your questions answered: IE7 crashes when a window is closed

I received this email today: "I use Vista. Each time I close an I.E. window I get a message that IE has stopped working and, eventually IE restarts when I want it closed, Can you help?" If I were a betting person I'd put my money on an add...
Posted by sandi | 1 comment(s)
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Wednesday, July 18, 2007 9:14 AM

Today's question - running IE6 and IE7 on the same machine

I received an email today that asked: "Does MS have a method to run IE6 and IE7 on the same machine?" There are a few hacks out there that purport to allow you to run IE6 and IE7 on the same machine, but they are just what I describe - hacks...
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Tuesday, July 17, 2007 9:32 AM

Fix: display issue affecting IE7 and autoselect

I received the following email from a reader: "I had an interesting email a few days ago from an IE7 user. He visited www.tigardchurch.org to find most of the text on the Home Page surrounded by “b’s”. I don’t own the site however; my wife is involved...
Posted by sandi | 3 comment(s)
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Thursday, May 10, 2007 4:53 PM

FIX: IE is stuck at the Runonce page and weird squares and circles on taskbar buttons

Today's email says: "I'm having trouble getting my home page (MSN.com) to open up when I hit my explorer start up button. I get a strange "run once" reference up in my address bar. I end up having to type in WWW.msn.com to get the...
Posted by sandi | 1 comment(s)
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Wednesday, May 09, 2007 8:38 PM

FIX: Can't access sites that use a password

This person has been in touch with me a couple of times but I've not been able to respond. "The problem is I am unable to access ANY websites that require a username and password. After I put in the username and password and hit enter - it just...
Posted by sandi | 1 comment(s)
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Wednesday, May 09, 2007 4:26 PM

FIX: Unable to access particular web sites

This morning I received this email: "For the past two plus years, I have been able to access a website www.bmwsporttouring.com . For the past two weeks, I cannot access this website from my desktop computer (high speed internet). We also have a laptop...
Posted by sandi | 4 comment(s)
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Wednesday, May 09, 2007 7:03 AM

FIX: Copy and past is not working.

I received a request for help via email yesterday. It said: "The PC @ my parish office has decided to mess up. Copy and Paste are not working. It all started last week on Friday – not sure why. AV is up to date. The Paste option is greyed out on...
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